Refund Policy
Thank you for shopping at MealPalette. If you are not entirely satisfied with your purchase, we're here to help. Our refund policy ensures that our customers can shop with confidence and have a straightforward process if things don't go as planned.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you need to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the refund within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, please contact us at +39 06 488 1107 or visit our website mealpalette.sbs.
Exceptions
Some items are non-refundable and non-exchangeable. These include gift cards and food items that have been consumed or where the seal has been broken.
Non-Returnable Items
- Gift cards
- Downloadable software products
- Some health and personal care items
- Any item that is returned more than 30 days after delivery
- Beverages and perishable goods such as sodas and lemonade.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email for further instructions.
Changes to Refund Policy
MealPalette reserves the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions
If you have any questions about our refund policy, please contact us:
- By visiting this page on our website: mealpalette.sbs
- By calling us at: +39 06 488 1107
Last Updated: March 5, 2023